Data Deletion Policy

1. Overview

You're always in control of your data on Smart Living. A Tenant, Staff member, or Property Admin can request full deletion of their personal data and account at any time — you don't need a reason, and you don't need to give up an active tenancy or subscription first (though see the notes below on what that means in practice).

2. How to Request Deletion

Send a deletion request using any of the methods below. To protect your account from someone else requesting deletion on your behalf, we verify the request comes from you before acting on it.

• Email — write to support@smartliving.local from your registered email address, with the subject "Data Deletion Request," including your registered mobile number and role (Tenant/Staff/Property Admin).
• In-app / Support — once logged in, use the "Contact Support" option in your profile and select "Delete my account/data."
• Phone — call +91 8517866866 and our support team will guide you through verification and the request.

We will confirm receipt of your request and may ask you to verify your identity (e.g. via an OTP to your registered mobile/email) before proceeding, so that no one else can delete your account without your knowledge.

3. What Gets Deleted

• Your account profile — name, email, mobile number, password, and profile photo.
• Uploaded documents and photos tied to your account (ID proof, KYC documents, profile images) that are not otherwise required to be retained (see below).
• Notifications, saved preferences, and device/push tokens associated with your account.
• Your access to the platform — your account is deactivated immediately and permanently once deletion is processed.

4. What We May Retain, and Why

Some information cannot be deleted immediately, either because the law requires it or because deleting it would unfairly affect someone else's legitimate record:

• Active tenancy or dues — if you have an active tenancy agreement or unresolved dues, we'll ask you (or your Property Admin) to resolve or close that first, since the agreement is a legal record shared with another party (your Property Admin/Tenant) who also has rights to it.
• Financial & tenancy records — rent, payment, and agreement records may need to be retained for a period required by applicable tax, accounting, or civil-record-keeping law, even after your account itself is deleted. These are retained in a form no longer linked to your active profile wherever possible.
• Police verification records — where tenant police verification was submitted to local authorities as a legal requirement, we cannot recall that submission; our own copy is deleted per the timeline below, subject to any separate retention the authority itself requires.
• Fraud/dispute records — where your account was involved in an active dispute, complaint, or suspected fraud investigation, relevant records may be retained until that matter is resolved.

Outside of the above, all of your personal data is fully deleted — not just hidden or deactivated.

5. Timeline

We aim to complete verified deletion requests within 30 days. You'll receive a confirmation once your data has been deleted. If part of your data must be retained per the rules above, we'll tell you what and why in that same confirmation.

6. Contact

• Email: support@smartliving.local
• Phone: +91 8517866866