Terms & Conditions
These Terms govern your use of Smart Living's website and mobile app. Please read them carefully — by registering or logging in, you agree to be bound by them.
1. Acceptance of Terms
By creating an account, logging in, or otherwise using Smart Living, you agree to these Terms & Conditions and to our Privacy Policy. If you do not agree, please do not use the platform.
2. The Service
Smart Living is a property and tenant management platform. Property Admins (owners/managers) list properties and units, manage staff, tenants, agreements, rent, and payments. Staff assist Property Admins with leads, visits, and service requests. Tenants use the platform to view their tenancy, pay rent, raise service requests, and manage documents. We provide the software; we are not a real-estate broker, letting agent, or party to any tenancy created through the platform.
3. Accounts & Roles
- You must provide accurate, current information when creating an account, and keep your login credentials confidential.
- You are responsible for all activity that happens under your account. Notify us immediately if you suspect unauthorized access.
- Staff and Tenant accounts are typically created or invited by a Property Admin; access to specific properties, units, or tenancies is controlled by that Property Admin's role assignments.
- Accounts are personal to the role they were created for and may not be shared or transferred.
4. Subscriptions & Billing
Property Admins subscribe to a plan that determines limits such as the number of properties, units, and staff accounts. Plan details, pricing, and features are shown on our Pricing page and may change from time to time; we will not change what you're billed mid-cycle without notice. See our Refund Policy for how subscription payments are handled.
5. Tenancy Agreements
Agreements generated through the platform are a legal arrangement between the Property Admin/Owner and the Tenant — Smart Living is not a party to that tenancy and does not guarantee, insure, or enforce it. We provide the tools to draft, generate, and store the agreement; the terms within it (rent, deposit, notice period, house rules, refund conditions, etc.) are set by the Property Admin and agreed to by the Tenant directly.
6. Rent & Payments
Rent, maintenance, and deposit amounts are set by the Property Admin as part of the tenancy agreement. Tenants are responsible for paying dues on time through the method(s) made available to them (manual/offline confirmation by the Property Admin, or an online payment gateway where enabled). Online payments are processed by our third-party payment gateway partners under their own terms; we do not store your card or UPI credentials.
7. Acceptable Use
You agree not to:
- Post false, misleading, or fraudulent property listings, photos, or documents.
- Attempt to access another user's account or data without authorization.
- Use the platform for any unlawful purpose, harassment, or discrimination.
- Upload malicious files, attempt to disrupt the platform, or circumvent its security controls.
- Use another person's identity documents without their consent.
We may suspend or terminate accounts that violate these rules.
8. Listings & Content
Property Admins and Staff are responsible for the accuracy of the listings, photos, videos, and documents they upload. By uploading content, you confirm you have the right to do so and grant us permission to display and store it as part of operating the platform.
9. Limitation of Liability
Smart Living is provided "as is." We are not liable for disputes between Property Admins and Tenants arising from a tenancy agreement, for the accuracy of listings created by users, or for losses arising from a user's own misuse of the platform. To the maximum extent permitted by law, our liability for any claim relating to the platform is limited to the subscription fees paid in the 3 months preceding the claim.
10. Suspension & Termination
We may suspend or terminate access to the platform for violation of these Terms, non-payment of subscription fees, or suspected fraudulent activity. You may stop using the platform at any time; see our Data Deletion Policy for how to close your account.
11. Governing Law
These Terms are governed by the laws of India. Any dispute arising from these Terms or your use of the platform will be subject to the exclusive jurisdiction of the courts where Smart Living is registered.
12. Changes to These Terms
We may update these Terms from time to time. Continued use of the platform after a change takes effect means you accept the updated Terms.
13. Contact
- Email: support@smartliving.local
- Phone: +91 8517866866