Privacy Policy
Smart Living ("we", "us", "our") operates a property and tenant management platform available on the web and as a mobile app. This policy explains what information we collect, why we collect it, and the choices you have.
1. Who We Are
This Privacy Policy applies to everyone who uses Smart Living — Master Admins, Property Admins (property owners/managers), Staff, and Tenants — whether through our website or our mobile app. By creating an account or using the platform, you agree to the collection and use of information as described here.
2. Information We Collect
We only collect what is needed to run the platform's core features — property listing, tenant onboarding, rent billing, agreements, and support. Depending on your role, this includes:
- Account information — name, email address, mobile number, password (stored encrypted, never in plain text), and profile photo.
- Identity & verification documents — for tenant onboarding and police verification (a standard requirement for rental tenancies in many states), we may collect ID proof, address proof, and photographs you or your Property Admin/Staff upload.
- Property & unit information — listings, floor plans, photos, videos, rent/deposit amounts, and availability, entered by Property Admins and Staff.
- Tenancy & financial records — rent agreements, billing cycles, rent/maintenance dues, and payment history. Card and UPI details are never stored on our servers — payments made through an online gateway are processed entirely by that gateway (e.g. Razorpay/PayU), and we only store the resulting status/reference.
- Service requests & communication — maintenance/service requests, enquiries, notifications, and messages exchanged on the platform.
- Device & usage information — device type, app version, push-notification token, and basic usage logs, for troubleshooting and security (e.g. detecting suspicious login attempts).
- Location (Staff role only) — see App Permissions below.
3. App Permissions
Our mobile app requests only the permissions it actually needs to work. We never request a permission "just in case" — each one maps to a specific feature:
You can withdraw any of these permissions at any time from your device's app settings — the platform will simply ask again the next time you use a feature that needs it, and features that don't need that permission keep working normally.
4. How We Use Your Information
- To create and manage your account, and to show you only the properties/tenants/data relevant to your role.
- To generate tenancy agreements, calculate rent/maintenance dues, and record payments.
- To verify tenant identity where required, including sharing verification documents with local police where police verification of tenants is legally required in your area.
- To send you notifications about activity relevant to you (enquiries, dues, service requests, visits).
- To respond to support requests and resolve disputes raised through the platform.
- To detect and prevent fraud, unauthorized access, or misuse of the platform.
- To improve the platform based on aggregated, non-identifying usage patterns.
5. Sharing of Information
We do not sell your personal information. Information is only shared as follows:
- Within the platform, by design — a Property Admin can see the data of their own properties, units, staff, and tenants; Staff can see the leads/tenants/tasks assigned to them; a Tenant can see their own tenancy, dues, and agreements. This is how the platform's core role-based access works, not third-party sharing.
- Service providers — payment gateways (for online payments only), SMS/push-notification delivery, and hosting infrastructure — each only receives what they need to perform their specific function.
- Legal & safety — where required by law, such as tenant police verification, a court order, or to protect the safety of our users.
- Business changes — if the platform is ever transferred as part of a merger or acquisition, your information may transfer with it, under the same privacy commitments.
6. Data Security
Passwords are stored using industry-standard one-way hashing and are never visible to our staff. File uploads (photos, videos, documents) are validated for real file type before being stored, and are served in a way that prevents them from being executed as code. Access to your data is restricted by role — a Staff account, for example, cannot see another Property Admin's tenants. We use CSRF protection, session security, and Bearer-token authentication (for the mobile app) throughout the platform.
7. Data Retention
We keep your information for as long as your account is active, and afterward for as long as reasonably necessary to comply with legal, tax, and accounting obligations (rent and payment records in particular may need to be retained for several years under applicable law), resolve disputes, and enforce our agreements. See our Data Deletion Policy for how to request earlier deletion of your personal data.
8. Your Rights
You can review and update most of your account information directly from your profile. You may also request a copy of your data, correction of inaccurate data, or deletion of your account — see our Data Deletion Policy for how to do this.
9. Children's Privacy
Our platform is intended for adults entering into or managing a tenancy, and is not directed at children. We do not knowingly collect personal information from anyone under 18.
10. Changes to This Policy
We may update this Privacy Policy from time to time as the platform evolves. If we make a material change, we will update the "Effective Date" above and, where appropriate, notify you in-app.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please reach out:
- Email: support@smartliving.local
- Phone: +91 8517866866